Thank you for shopping at The Baby Loft Store!

We offer refunds and exchanges within 7 days of purchase. After 7 days, refunds and exchanges are not available.

Eligibility for Refunds and Exchanges:

• Item must be unused, in the same condition as received, and in original packaging.
• Receipt or proof of purchase is required.
• Only regular-priced items are eligible; sale items are non-refundable.
• Gift items, if marked as such, will receive gift credit for returns.

Exchanges (if applicable):

We replace items only if defective or damaged. Contact us at sales@thebabyloft.com.my and send items to:

The Baby Loft Store

Lot 43, Level G3,
Publika Shopping Gallery, WP,
1, Jln Dutamas 1, Solaris Dutamas,
50480 Kuala Lumpur, 

Exempt Goods:

• Gift cards
• Certain health/personal care items

Partial Refunds:

Granted for items not in original condition, damaged, or missing parts not due to our error, or if returned after 30 days.

Process for Returns and Refunds:

Once your item is received and inspected, we’ll notify you via email about the approval or rejection of your refund. Approved refunds are credited to your original payment method within a few days.

We will refund bank in back to your Bank Account

Late or Missing Refunds:

If you haven’t received a refund, first check your bank. Then contact your credit card company, as processing times vary. If still unresolved, contact us at sales@thebabyloft.com.my

Shipping:

• Items must be shipped to the address above. Do not return items to the manufacturer.
• Return shipping costs are your responsibility and are non-refundable. If you receive a refund, return shipping fees will be deducted.
• Shipping time for exchanges may vary by location.
• We recommend using trackable shipping as we can’t guarantee receipt of your returned item.